Study of ITSM Consulting AG: IT service management is strategic to the judgment of the company or cloud-oriented concepts still not on the agenda of future ITSM requirements Bodenheim are important, January 11, 2012 – the IT service management (ITSM) will be strategically more important according to the judgment of the company and must be addressed in the future as well as the classics of in particular the quality control in the IT processes cost optimization. A study of ITSM Consulting AG consulting firm among more than 300 medium-sized users and corporations comes to these results. This survey is part of a research project, which is dedicated to the question, where ITSM will develop in the next few years. According to her, the strategic importance of ITSM as compared to other IT disciplines is increasingly in the future clearly in the foreground. At least 53 percent of the surveyed CIOs and IT managers who expect a significantly increasing relevance is this opinion. Another 28 percent expect a slightly increasing importance, while only one in five Management will be a key role in determining which requirements in the future at the Center. It is now hardly surprising from the perspective of practice that the qualitative alignment of IT processes plays a central role in the strategic direction”rated Siegfried Riedel, Director of ITSM Consulting AG, the results. He justified it no longer meets the requirements of the companies, to restrict itself to the systematization and standardization of the IT processes”.

Because dormant inefficiencies in processes can have very surprising how far-reaching consequences.” Normally it would be missing for a systematic quality control but to the methodological foundations, which the qualitative requirements define at least the key IT processes and evaluate themselves. That’s why the quality aspect will be the next big topic in the IT organizations”, predicts Riedel. About ITSM consulting the ITSM Consulting AG is an independent, international IT consultancy in the areas of process optimisation and organisational Consulting IT service management. In addition, the core competencies include the effective and efficient management of IT organizations in the interest of timely and targeted IT governance. At the same time, ITSM Consulting AG is one to the few training houses accredited by the TuV for ISO/IEC 20000 and all ITIL V3 training courses in Germany. Also there is a close cooperation with the ISACA and corresponding COBIT training courses are offered. of think factory groupcom GmbH Bernhard Duhr Pastorat Street 6, D-50354 Hurth phone: + 49 2233 6117-75, fax: + 49 2233 6117-71